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FAQ

Frequently asked questions, answered.

Is Wylys cruelty-free and vegan?

We never test any of our products on animals. We only use plant-based ingredients.

Is Wylys clean?

We believe that skincare you love should begin with ingredients that love your skin (and the planet). Wylys adheres to a high standard of efficacy and purity with our products, excluding animal-derived ingredients, microplastics, cyclic silicones, parabens, phthalates and more. For more in-depth look at our ingredients, visit us here.

Where is Wylys made in?

We are proud to bring you products made in France and in Korea.

What kind of preservatives are used?

Our products are free of parabens and phthalates, preservatives linked to hormone disruption. We use phenoxyethanol and other safe ingredients to keep our products fresh, and compliant to CPNP (EU Cosmetic Product Notification Portal).

Is Wylys pregnancy safe?

Safety and efficacy are paramount at Wylys. As every skincare journey is unique, we always recommend discussing your skincare product selections with your healthcare provider to make sure the ingredients align with your pregnancy care plan. A good rule of thumb is to avoid retinoids and salicylic acid during pregnancy and nursing. This means the Nightinol Cream will have to wait. The rest of our lineup will keep you glowing during this time.

Is Wylys recyclable?

The less plastic the better, our products are responsibly packaged--using glass and paper whenever possible, which are recyclable. Dispose the cap and dropper in your regular bin. We encourage you to reuse or repurpose your Wylys empties. Our glass bottles and jars make for beautiful bud vases.

What is the shelf life of Wylys?

All of our products have been stability tested to KR/EU standards and has a shelf life of 24 to 36 months. We recommend that you store your skincare products in a cool, dry place, out of direct sunlight.

PAO (Period After Opening) per product:
Nightinol Cream - 9M
Liquid V-Lift - 12M
Double Rose Luminizer - 6M
New Day Glow - 12M
Complete Cleansing Balm - 12M

How does Wylys Subscription work?

For every eligible Wylys product, you'll see an option to choose from One-time purchase or Subscribe & Save. Simply select "Subscribe & Save" before adding to your cart. You'll receive a 15% discount on your initial order, as well as all subsequent orders on subscribed items. For more information, please see Wylys Subscriptions.

What is the return policy?

Returns are accepted ​on this product within 30 days of the order date. Item must be returned unopened/unused, in its original packaging, along with a return authorization number. View complete return details here »

Do you ship internationally?

We're pleased to offer international shipping via BorderGuru. International shipping and import fees including customs duties, taxes and fees are calculated at check-out. Depending on destination, transit time can take from 4 to 12 business days. Please note we do not accept returns on international orders.

How can I sell Wylys at my store?

To receive a wholesale application, please email us at hello@wylys.com.

Vegan: Potent, plant-based formulas

Cruelty-Free: We love animals

Paraben-Free: Safe, plant-based preservatives

Organic Ingredients: Clearly marked organic ingredients

Small Batch: Artisan-made, always fresh

Responsibly Packaged: The less plastic, the better

Clean Beauty: With respect to our skin, as well as our planet

Synthetic Fragrance Free: Only 100% natural essential oils, when used

Limited Time Offer: FREE Makeup Bag with any order $65+

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